USA-GEEKBARVAPES Return and Refund Policy

Thank you for shopping at USA-GEEKBARVAPES. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Returns

We accept returns within 30 days of the purchase date, provided the item is unused, in its original packaging, and in the same condition as when you received it. To be eligible for a return, please ensure:

  • The product is unopened and sealed.

  • The original receipt or proof of purchase is included.

  • The item is not excluded from returns (see below).

Non-Returnable Items:

  • Opened or used vape products, e-liquids, or disposable devices for health and safety reasons.

  • Products purchased from third-party sellers or unauthorized retailers.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.

Please note:

  • Shipping costs are non-refundable.

  • Refunds will not be issued for items returned without a valid reason or without following the return process.

3. Exchanges

If you received a defective or damaged product, please contact us immediately at sales@usa-geekbarvapes.com. We will gladly replace the item or issue a refund, provided the issue is reported within 7 days of delivery.

4. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

  1. Contact our customer service team at sales@usa-geekbarvapes.com to request a Return Authorization (RA) number.

  2. Package the item securely, including the RA number and original receipt.

  3. Ship the item to the address provided by our team.

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide your order number, photos of the damaged item, and a description of the issue. We will work with you to resolve the issue promptly.

6. Cancellations

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will issue a full refund. If the order has already been shipped, you may return it following our return policy.

7. Contact Us

If you have any questions about our return and refund policy, please reach out to us:

📧 Email: sales@usa-geekbarvapes.com

Thank you for choosing USA-GEEKBARVAPES. We appreciate your trust and are committed to ensuring your satisfaction.